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                              MillCreek Policies   
          
Please take a few moments to read our policies. By ordering with MillCreek, you are agreeing to our polices.  If you have any questions please send us an email at info@mcsoywax.com and we will be happy to help!

MILLCREEK ORDERING
MillCreek Soy Wax Candle Supply accepts orders through our website mcsoywax.com and by phone at 574.653.2098. If we are away from our desk, please leave a message.  We accept Visa, MasterCard, Discover, and Electronic payment through PayPal. 

Before submitting your order, please check that your order is complete. All orders are processed in real-time, meaning, as soon as you key the submit key in the shopping cart, your order has been processed by charge card/PayPal and is ready to pack as stated on your invoice. There is a $2.00 processing fee for changes made on an order, canceling an order,  and also when an invoice is paid in more than one installment.  Please print a copy of your invoice. An invoice is also sent with each order. Keep these for your bookkeeping and tax records. If calling, please state your phone number and email with a short message and you will be answered within 24 business hours. 
Cancelled orders will be charged a 20%  fee and the charge card processing fees imposed by the charge card companies.

Address Correction Fees
Packages are sent to the 'Ship To' name and address that the customer inputs into the shopping cart.  If the information is incorrect, please notify us before the package is shipped.  UPS will charge an additional $13.35 for each box  in the order  for any changes/corrections  to this information once the order has shipped.  This includes missing apt, suite, ect, (any corrections). This fee is the customers responsibility, as they entered the wrong information, we have no way of knowing if your address is correct.  Customers using USPS will be responsible for shipping fees if package is returned. To place an order with MillCreek you must verify your SHIP TO address is correct.
PLEASE MAKE SURE YOUR INFORMATION IS CORRECT AND COMPLETE TO AVOID ANY ADDITIONAL FEES.

SHIPPING
MillCreek Soy Wax Candle Supply ships all orders via UPS services and  smaller orders with a flat rate by USPS.  Standard time for delivery for  Ground Service is 3-10 business days.  All orders, including Next Day Air, have a processing time of one to two business days depending on the number of incoming orders. An example: If you place an order on Monday your order will ship out Tuesday or Wednesday depending on order volumes.  Unfortunately, UPS does not count the day that the package is picked up.  MillCreek is closed for United State  holidays. 

If you place an order with USPS  and all the items will not fit in your box, we will we contact you and let you know your options.

All packages leave the MillCreek Warehouse in top condition.  If your UPS  package has any signs of damage, breakage and or leakage, call UPS if shipped UPS  at 1-800-742-5877.  Report the problem immediately and save all packaging materials and contents until you receive instructions from UPS. UPS will then contact us to resolve the issue. You may also contact us and we will notify UPS on your behalf.  For damage, please email us at info@mcsoywax.com.  MillCreek reserves the right, in the event a mistake has been made, to issue a refund, offer a replacement or ship with future orders.

Once orders are shipped from the MillCreek warehouse, we do not maintain control over packages and cannot guarantee shipping arrival dates by UPS/USPS  or the condition of the package and the materials contained within. If you are not able to accept delivery of the packages, please make arrangements with someone that can accept your delivery as additional UPS charges will be charged if the packages are returned to MillCreek. MillCreek is not responsible for any import tariffs or duties on international orders as those are the customers responsibility.


RETURNS
Due to safety and quality control, MillCreek Soy Wax Candle Supply does not accept returns or refunds/credits on any product.   All products are available individually or in small quantities.  It is recommended if ordering a new product to order in small quantities to insure that the product/s meet your specific needs.  All sales are final. Shipping charges are non-refundable. This also includes when  too much  product is ordered; again, we cannot resell the product and can not issue a refund or credit or an exchange.

PICK-UPS ARE NOT AVAILABLE
MillCreek is an online, worldwide wholesale business and does not have a store front or retail outlet; no pickups or stop-ins are available, this includes Indiana residents.  All orders are shipped using UPS/USPS services with a variety of options to choose.

INDIANA RESIDENTS

Our shopping cart automatically charges all Indiana residents state sales tax.  To qualify as tax exempt status please email a copy of your most recent  Retail Merchant Certificate.  We will keep this copy on file.  When placing orders, please place a note in the comments section stating you are tax exempt and are on file. We will then verify and refund the Indiana state sales tax back to the method of payment used once packaging labels are made. 


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